eBike Marketing
Privacy Policy
Last updated June 28, 2026
This Privacy Policy explains how eBike Marketing ("we", "us") collects, uses, and protects information when you use our website and platform. We keep this short and plain.
Information we collect
- Account and contact details you provide — such as your name, business name, email address, and mobile phone number.
- Information about your shop and how you run it, provided during onboarding.
- Basic usage and device information collected automatically when you use the site, used to operate and secure the service.
How we use information
- To provide, build, and operate your platform and to deliver the booking, storefront, and communication features.
- To send operational notifications about your account (see the SMS section below).
- To provide support, secure the service, and meet legal obligations.
SMS / Text Messaging Program
eBike Marketing operates an operational text-messaging program for authorized platform users — the platform operator and dealer staff. We use it to send account and service notifications such as new booking requests, new service leads, and system status. We do not send marketing or promotional text messages on this program, and we do not text members of the public.
How you opt in. You opt in only by entering your own mobile number inside your password-protected dashboard (operators under Settings, dealer staff under the Team tab). At that point the form states that, by saving a number, you agree to receive operational SMS alerts from eBike Marketing about account activity. No number is ever enrolled unless you enter and save it yourself.
Message frequency. Frequency varies based on your account activity. Message and data rates may apply.
Opting out and help. Reply STOP to any message to unsubscribe; you will receive a confirmation and no further messages. Reply HELP for help, or remove your number from your dashboard at any time. For assistance, contact support@ebike.marketing.
Your privacy. Mobile numbers and SMS consent collected for this program are never sold, rented, or shared with third parties for their marketing. They are used solely to deliver the alerts described above. Carriers are not liable for delayed or undelivered messages.
How we share information
We do not sell your personal information. We share information only with service providers that help us run the platform, and only as needed to provide the service:
- Twilio — to send operational text alerts.
- Resend — to send operational and transactional email.
- Hosting, and (where you enable them) Google, Shopify, and payment providers — to operate your site, storefront, and checkout.
We never sell or share mobile numbers or SMS consent with third parties for marketing.
Data retention and security
We keep information for as long as your account is active or as needed to provide the service and meet legal obligations, then delete or anonymize it. We use reasonable technical and organizational measures to protect information, though no method of transmission or storage is completely secure.
Your choices
You can update your account details, remove your mobile number from alerts, reply STOP to unsubscribe from texts, or contact us to request access to or deletion of your information, subject to applicable law.
Changes
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.
Contact
Questions? Email support@ebike.marketing.